Ahmad Othman Jamous
Senior System Administrator / DevOps Engineer
Contact
Email: ahmad.jamous@gmail.comLocation: Nablus, Palestinian Territories
Mobile: +970599359308
LinkedIn:
Ahmad Jamous
GitHub:
ajjamus
Summary
Experienced Senior System Administrator with extensive expertise in Linux and Microsoft Windows Servers. Proficient in application and system backups, Exchange, and Active Directory. Demonstrated success in hardware/software roll-outs, staff training, and project management. Strong multitasking abilities and experienced in DEVOPS methodologies and tools
Skills & Expertise
- System Administration: Linux and Windows Server Administration, Virtualization (ESXi, vCenter)
- DevOps & Automation: Jenkins, SonarQube, Maven, CI/CD pipelines, Scripting (PowerShell, Bash)
- Cloud & Infrastructure: AWS, Azure, Cloud Migration
- Networking & Security: FortiGate, Networking, Firewall Management
- Database Management: MySQL/MariaDB
- Soft Skills: Troubleshooting, Problem-Solving, Customer Support, Training, IT Consulting, Project Management
- Managed over 100+ Linux and Windows servers, ensuring 99.9% uptime and optimal performance.
- Implemented CI/CD pipelines, reducing deployment time by 50% and improving software delivery efficiency.
- Automated routine tasks using scripting languages, saving an estimated 200 hours annually.
- Led team projects on cloud migration, successfully transitioning 10+ applications to AWS and Azure platforms.
- Provided local consultations to 20+ clients, enhancing IT infrastructure and cybersecurity measures.
Achievements
- Implemented CI/CD pipelines, reducing deployment time by 50% and improving software delivery efficiency.
- Led team projects on cloud migration, successfully transitioning 10+ applications to AWS and Azure platforms.
- Managed over 100+ Linux and Windows servers, ensuring 99.9% uptime and optimal performance.
Work Experience
-
Support Specialist | Restaurant365 (11/2022 to Present)
- Promptly gather essential customer information for efficient troubleshooting.
- Engage with customers through phone calls and screen sharing to address issues comprehensively.
- Deliver effective solutions to resolve customer problems.
- Provide clear explanations on POS integration functions.
- Direct non-POS customer issues to the appropriate teams and members.
- Thoroughly document software defects, escalating them to Operations Support Manager.
- Efficiently manage personal queue of customer tickets.
- Identify areas for self-help documentation improvement.
- Offer valuable training and mentoring to new team members.
- Consistently provided exceptional customer support and contributed to team success through effective troubleshooting and problem-solving skills.
-
DevOps Engineer | Bloovo (09/2022 to 11/2022)
- Experienced in enhancing development environments, managing CI/CD workflows, and delivering top-notch services to clients in the UAE, KSA, KUWAIT.
- Skilled in Lens Kubernetes, Terraform, Helm, Traefik, Docker, ArgoCD, Kustomize, kubectl, Grafana, and GitHub.
- Committed to streamlining operations and staying updated on industry trends for optimal project outcomes.
-
Senior System Administrator | Bank Of Palestine (07/2022 to 09/2022)
- Collaborated within a team to contribute to datacenter maintenance, focusing on ensuring the security of all software applications.
-
Senior Infrastructure Engineer | KIA Motors (09/2020 to 11/2021)
- Constructed the Datacenter and configured new servers on the ESXi machine within vCenter Server.
- Managed network and FortiGate firewall security policies.
- Transitioned from legacy cPanel email services to Microsoft Office 365.
- Integrated APIs with KIA Korea into local CRM/ERP servers.
-
Senior IT Consultant / DevOps Engineering | AXSOS AG (04/2019 to 09/2020)
- Linux administration and related tickets.
- Security system Kaspersky administration, troubleshooting vulnerabilities and custom apps within Dialog Semiconductor company.
- ADS, Domain, DNS, Windows server, Windows 10, Windows 11, Exchange server, IIS, RDS services, PowerShell scripting to maintain and help.
- 2nd level support to customers in Europe, SCCM management, ITCM management tool.
- Linux Bash scripting, Apache server, Nginx server, Axon Ivy Engine, Citrix NetScaler ADC, ESXi server.
- Databases MySQL/MariaDB management only.
- Improved development environment with integrating DevOps tools: Jenkins, SonarQube, and Maven.
-
IT Consultant | AXSOS AG (01/2015 to 04/2019)
- Technical Support & IT Specialist supporting Windows and Linux 1st level support, 2nd level support.
-
IT Assistant Manager & Supervisor | United Motor Trade Co. (11/2014 to 01/2015)
- Supported 200+ employees with technical issues, Windows and server management.
-
Junior Web Developer (Part-Time) | Vardot (01/2011 to 01/2013)
- PHP backend coding, HTML5, CSS3; managed to build websites and handle web services.
Education
-
BA in Management Information Systems (MIS)
University of Petra
01/2011 to 01/2014
Studied Management Information Systems with a focus on integrating business processes with IT solutions. -
IT Diploma
Hisham Hijjawi College
01/2007 to 01/2009
Completed a diploma in Information Technology, covering fundamental IT skills and knowledge.
Certifications
- Microsoft Certified Solutions Expert (MCSE)
- Red Hat Certified System Administrator (RHCSA)
- Dell SonicWALL: Network Security Basic Administration