Support Specialist | Restaurant365 11/2022 to Present
- Promptly gather essential customer information for efficient troubleshooting.
- Engage with customers through phone calls and screen sharing to address issues comprehensively.
- Deliver effective solutions to resolve customer problems.
- Provide clear explanations on POS integration functions.
- Direct non-POS customer issues to the appropriate teams and members.
- Thoroughly document software defects, escalating them to Operations Support Manager.
- Efficiently manage personal queue of customer tickets.
- Identify areas for self-help documentation improvement.
- Offer valuable training and mentoring to new team members.
- Consistently provided exceptional customer support and contributed to team success through effective troubleshooting and problem-solving skills.
DevOps Engineer | Bloovo 09/2022 to 11/2022
- Experienced in enhancing development environments, managing CI/CD workflows, and delivering top-notch services to clients in the UAE, KSA, KUWAIT.
- Skilled in Lens Kubernetes, Terraform, Helm, Traefik, Docker, ArgoCD, Kustomize, kubectl, Grafana, and GitHub.
- Committed to streamlining operations and staying updated on industry trends for optimal project outcomes.
Senior System Administrator | Bank Of Palestine 07/2022 to 09/2022
- Collaborated within a team to contribute to datacenter maintenance, focusing on ensuring the security of all software applications.
Senior Infrastructure Engineer | KIA Motors 09/2020 to 11/2021
- Constructed the Datacenter and configured new servers on the ESXi machine within vCenter Server.
- Managed network and FortiGate firewall security policies.
- Transitioned from legacy cPanel email services to Microsoft Office 365.
- Integrated APIs with KIA Korea into local CRM/ERP servers.
Senior IT Consultant / DevOps Engineering | AXSOS AG 04/2019 to 09/2020
- Linux administration and related tickets.
- Security system Kaspersky administration troubleshooting vulnerabilities and custom apps within Dialog Semiconductor company.
- ADS, Domain, DNS, Windows server, Windows 10, Windows 11, Exchange server, IIS, RDS services, PowerShell scripting to maintain and help.
- 2nd level support to customers in Europe, SCCM management, ITCM management tool.
- Linux Bash scripting, Apache server, Nginx server, Axon Ivy Engine, Citrix NetScaler ADC, ESXI server.
- Databases MySQL/MariaDB management only.
- Improved development environment with integrating DevOps tools, Jenkins, SonarQube and Maven.
IT Consultant | AXSOS AG 01/2015 to 04/2019
- Technical Support & IT Specialist supporting Windows and Linux 1st level support, 2nd level support.
IT Assistant Manager & Supervisor | United Motor Trade Co. 11/2014 to 01/2015
- Supported 200+ employees with technical issues, Windows and server management.
Junior Web Developer (Part-Time) | Vardot 01/2011 to 01/2013
PHP backend coding, HTML5, CSS3 managed to build websites and handle web services.